Read your quote first
Custom trips involve hotels, guides, transport, and activities with different rules. Your quote includes the deposit amount, payment dates, and the cancellation schedule that applies to your trip. Ask us to explain anything before you pay.
Deposits
A deposit confirms your trip and allows us to secure suppliers. The amount and due date are stated in your quote. We do not take payment on this website. Your booking is confirmed only when we receive the deposit and confirm it in writing.
Deposits are often used immediately to pay suppliers, so some or all of a deposit may be non-refundable. Your quote will say which parts are refundable.
Final payment
Final payment is due on the date in your quote. If it is late, we may need to cancel arrangements, and cancellation charges may apply. Where possible, we will contact you before taking that step.
If you cancel
Send written notice by email or WhatsApp. The date we receive it is the cancellation date, so ask us to acknowledge it if you do not hear back.
Cancellation charges depend on the schedule in your quote and on supplier terms. Some services may be non-refundable, especially close to travel or during peak season. We will give you a written breakdown of charges on request.
There is no refund for no-shows, unused services, late arrival, or leaving a trip early, unless the supplier refunds us or the law requires it.
If we cancel or change your trip
If we cancel for reasons within our control, we will offer a comparable alternative or refund the amount paid for the affected services.
If events outside our control make the trip impossible or unsafe, such as severe weather, natural disaster, epidemic, civil unrest, government restrictions, or supplier failure, we will work with suppliers to offer an alternative, credit, or refund where they allow. We will be transparent about what can be recovered.
Changes instead of cancelling
Date, route, or traveller changes may be possible, subject to availability and supplier fees. Ask us early. We will confirm any costs before making the change.
Refunds
Approved refunds are returned by the original payment method where possible, within 14 days of confirmation, minus bank charges and non-refundable supplier costs. Currency exchange differences may apply. If a supplier refund arrives later, we will pass it on when we receive it.
Travel insurance
Comprehensive travel insurance may cover cancellation for covered reasons such as illness or a family emergency. It is the best protection against losing money on non-refundable arrangements.
How to cancel
Email huynguyenworkemail@gmail.com or message us on WhatsApp at +1 (512) 994-6468 with your booking name, trip dates, and the reason for cancelling. We will confirm receipt and explain the next steps.
Questions
If anything is unclear, contact us before you pay a deposit. We would rather answer a question now than have a misunderstanding later.